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GasBuddy Support Specialist

GasBuddy Support Specialist

Full-Time | Operations | Regina, SK

GasBuddy is looking for a Support Specialist to join our team dedicated to providing the ultimate experience for our members. GasBuddy is the leading gas price comparison app and website, with over 70 million downloads.

You will be providing exceptional support to our GasBuddies that will be calling in with questions around our new product, GasBuddy Pay. Pay with GasBuddy is the first-of-its kind gasoline savings program giving US drivers a discount on virtually every gallon of gas they will ever pump.

The right candidate will be an excellent communicator, passionate about customer service, comfortable in a fast moving organization, and excited to collaborate and express ideas.  

Skill Requirements:

  • Superb communication skills with telephone and email
  • Highly organized with great attention to detail
  • Demonstrated experience in client phone and email support
  • Ability to work independently and as a team member
  • Must display professionalism and confidence
  • Previous forum moderation experience an asset                     
  • A self starter who requires minimal guidance

Role Responsibilities:

  • Provide exceptional support to our GasBuddy users, via ZenDesk ticketing software and phone
  • Coordinate with various teams and users on project/feature implementations that could affect support requests
  • Be proactive in learning new features of GasBuddy
  • Assisting in moderation of website forums
  • Flexibility to work early mornings, evenings, and some weekends

GasBuddy is an Equal Opportunity Employer. Hiring and other employment decisions at GasBuddy are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

 

 

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